Cancellation policy
Last updated August 2026
Every booking holds a block of our day, so we keep the rules short and fair. Your 25% deposit is what reserves that time.
Free reschedule or cancellation
Cancel or reschedule at least 24 hours before your appointment and your deposit moves with you to the new date, or is refunded in full if you cancel outright.
Inside 24 hours
Cancellations or reschedules made less than 24 hours before your start time forfeit the 25% deposit. That window is reserved for you and is usually too late to fill.
No-shows and access
We wait 15 minutes at the service address. If the vehicle isn't accessible, or nobody is available to hand over keys, the appointment is treated as a same-day cancellation and the deposit is forfeited.
Weather and safety
If severe weather or unsafe conditions force us to move your appointment, we reschedule at no cost to you and your deposit carries over. There is never a penalty for a reschedule we initiate.
Condition re-quotes
Heavy pet hair, biohazards, mold, excessive sand, or heavy soiling take significantly longer. If we find conditions well beyond the booked package, we'll quote the difference before starting. You may decline and reschedule with your deposit intact.
Late arrivals
If we're running behind, we'll call or text you. If we can't complete the full service in the remaining time, we'll reschedule the balance at no extra charge.
Refunds
Approved refunds return to the original payment method within 5–10 business days. The remaining balance is always due on completion of the detail.
Need to change your booking?
Call or text 539-309-3590, or email ronnie@wagonermobiledetail.com. The sooner you reach out, the easier it is to move things around.
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